Here you will find out how the process of the project works.
Contact us by e-mail or by phone. When sending an e-mail with an inquiry, attach the logo that you want us to make. Write in a few sentences what effect you expect, write the phone number since it will be needed to discuss the details of your order fulfillment.
2: Advertising design
On the basis of your inquiry and the project file sent we will provide the exact cost of the implementation. In case of any ambiguity in the inquiry we will contact you to talk about your project before the valuation.
3: Free valuation
If you do not have a preliminary design, we will provide an initial design service that includes consultation, font selection, and dimension confirmation. Detailed, extensive designs for production purposes as well as graphic visualizations are with additional fee.
4: Order confirmation
All you need is an e-mail confirmation. Please write in one sentence: "I accept the offer along with the project. Please, fulfill my order"
5: First payment
In accordance with the approval of the valuation, a pro-forma invoice will be issued on the basis of which please, pay by bank transfer and then send us a bank transfer confirmation. Therefore our accounting will be able to confirm it. The confirmation of the payment starts the process of preparing the graphic design for approval for production.
6: Detailed design / offer
We will list the design files of your advertisements and then we will send it to you to show you all the specifics, e.g. details, colours, type of lighting, the technical drawing of the designed structure in order of the final approval.
7: Start of production
After receiving the approval of the project file with all order details, we start producing the advertisement. If everything is in accordance with the previous arrangements, accept it by typing e.g. & quot; I accept the project, please fulfill it & quot; Then we start the production.
8: Lighting test
After the production is completed, your project will be on a 24-hour lighting test, where it will pass the quality control. All these must be completed in order to fix any potential problems.
9: Final products
We will take photos and send them to you to show the final result of the product.
10: Balance of payments
After confirming the products, please send us the bank payment confirmation so that our accountant could confirm it.
We cooperate with many shipping companies. We will establish all transport details, date and shipment of your product to the address provided by you. You will receive a driver’s phone number so that you can contact him during the ongoing transport.
12: After sale
Pretende is the only company in Poland that provides one year of free replacement of damaged signs / advertisements. Warranty claim: the waiting time from notification to the start of repair is 24 hours.
Since 2008 the Pretende brand has been a leading company offering a full range of services. The honesty, the craftsmanship and the imagination of our professional staff turned out to be the ultimate advantage for our clients. By working with Pretende you can count on competitive prices and high-quality advertising that meets local regulations and at the same time generate business for your company.
FAQ - FREQUENTLY ASKED QUESTIONS
If you have any additional questions about the marks or our services, please feel free to contact us.
Tel: +48 58 354 24 24 on the border of Gdańsk and Sopot.
We also have a branch in Warsaw at al. Jana Pawła II 27
Tel. +48 22 100 47 45
An improperly selected font can be time-consuming in the advertising production process, there is no space to place LED modules and it happens especially with very thin shapes of letters.
Other file formats, such as poor-quality jpg or png, bitmaps, require redesign, adapting them to the production of the advertisement.
We will try to choose the right colours of materials, adequate to the colour palette of your logo.
Before starting the implementation of the advertisement, a preliminary design will be prepared in order to be approved for production of the advertisement. The design will include the visualization of the entire advertisement, exact dimensions of the composition, full colour description, all details of the electrical installation, the outline of the structure and all the details used to build the entire advertisement.
2. Description of the style in which the advertisement is to be produced (e.g. colours, inspirations based on photos of examples of similar implementations)
3. What are the expected dimensions of the logo? the height of the letters, the dimensions of the composition, what is the width of the entire text (from the leftmost to the rightmost)
4. You must measure the width and height of the wall or roof or site on which the logo is to be installed.
5. A photo of the place is needed (e.g. a photo of a wall, a window from the inside of the premises or the entire building with a roof cornice) so that we can check the installation options.
6. Is the logo to be produced in an illuminated version or not?
7. Should we include assembly costs in the valuation?
8. Please provide a telephone number to clarify all the details of the implementation.
All in all, if you have a lower price, we would be happy to rate it. We will see if it can be adjusted while maintaining our standards of quality and durability. When comparing the cheaper version, we will check if something in this valuation may not meet your expectations.
Professional neon signs only with us!
Over 15 years of experience gives us an extensive knowledge in the field of advertising production, from the appropriate selection of materials such as adhesives, plexiglass, sheets, etc. to the installation of advertising. We know how to produce letters for every customer all over the world. Years of experience have prevented our products from almost no complaints.
Order advertising directly from the producer in order to reduce unnecessary additional expenses generated by intermediaries. We are flexible in terms of prices and 100% machine independent and therefore we are able to give you a good price.
We provide high-quality advertisements produced by our experienced technicians. By using advanced technologies our letters are durable for many years. They do not stick together, do not crack, do not fade, shine uniformly.
Depending on the type and number of advertisements and markings ordered, we need about 15 working days to complete the production. The execution time depends on the specifics of the project, the complexity and the number of details that make up the entire advertisement.
Before installing the letters we provide an electrician with a template in 1: 1 scale with the power cord outlet points marked for each letter separately. In addition, we add a diagram and assembly instructions for the entire advertisement, assembly accessories in accordance with the order.
We provide a 1 to 5-year warranty for the product. The warranty also covers LED modules and electronic power supplies. Another advantage is the quick repair time, a response up to 24 hours. Unfortunately, the warranty does not cover damage caused, for example, by strong winds or hail. In a such situation we can recreate the damaged element by producing it anew.