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PROJECT PROCESS
Here you will find out how the process of the project works.
1: Contact
Contact us by e-mail or by phone. When sending an e-mail with an inquiry, attach the logo that you want us to make. Write in a few sentences what effect you expect, write the phone number since it will be needed to discuss the details of your order fulfillment.
2: Advertising design
On the basis of your inquiry and the project file sent we will provide the exact cost of the implementation. In case of any ambiguity in the inquiry we will contact you to talk about your project before the valuation.
3: Free valuation
If you do not have a preliminary design, we will provide an initial design service that includes consultation, font selection, and dimension confirmation. Detailed, extensive designs for production purposes as well as graphic visualizations are with additional fee.
4: Order confirmation
All you need is an e-mail confirmation. Please write in one sentence: "I accept the offer along with the project. Please, fulfill my order"
5: First payment
In accordance with the approval of the valuation, a pro-forma invoice will be issued on the basis of which please, pay by bank transfer and then send us a bank transfer confirmation. Therefore our accounting will be able to confirm it. The confirmation of the payment starts the process of preparing the graphic design for approval for production.
6: Detailed design / offer
We will list the design files of your advertisements and then we will send it to you to show you all the specifics, e.g. details, colours, type of lighting, the technical drawing of the designed structure in order of the final approval.
7: Start of production
After receiving the approval of the project file with all order details, we start producing the advertisement. If everything is in accordance with the previous arrangements, accept it by typing e.g. & quot; I accept the project, please fulfill it & quot; Then we start the production.
8: Lighting test
After the production is completed, your project will be on a 24-hour lighting test, where it will pass the quality control. All these must be completed in order to fix any potential problems.
9: Final products
We will take photos and send them to you to show the final result of the product.
10: Balance of payments
After confirming the products, please send us the bank payment confirmation so that our accountant could confirm it.
11: Delivery
We cooperate with many shipping companies. We will establish all transport details, date and shipment of your product to the address provided by you. You will receive a driver’s phone number so that you can contact him during the ongoing transport.
12: After sale
Pretende is the only company in Poland that provides one year of free replacement of damaged signs / advertisements. Warranty claim: the waiting time from notification to the start of repair is 24 hours.
PROFESSIONAL
Since 2008 the Pretende brand has been a leading company offering a full range of services. The honesty, the craftsmanship and the imagination of our professional staff turned out to be the ultimate advantage for our clients. By working with Pretende you can count on competitive prices and high-quality advertising that meets local regulations and at the same time generate business for your company.
FAQ - FREQUENTLY ASKED QUESTIONS
If you have any additional questions about the marks or our services, please feel free to contact us.
WHY US
Professional neon signs only with us!
Experience
Over 15 years of experience gives us an extensive knowledge in the field of advertising production, from the appropriate selection of materials such as adhesives, plexiglass, sheets, etc. to the installation of advertising. We know how to produce letters for every customer all over the world. Years of experience have prevented our products from almost no complaints.
Price
Order advertising directly from the producer in order to reduce unnecessary additional expenses generated by intermediaries. We are flexible in terms of prices and 100% machine independent and therefore we are able to give you a good price.
Quality
We provide high-quality advertisements produced by our experienced technicians. By using advanced technologies our letters are durable for many years. They do not stick together, do not crack, do not fade, shine uniformly.
Lead time
Depending on the type and number of advertisements and markings ordered, we need about 15 working days to complete the production. The execution time depends on the specifics of the project, the complexity and the number of details that make up the entire advertisement.
Additives
Before installing the letters we provide an electrician with a template in 1: 1 scale with the power cord outlet points marked for each letter separately. In addition, we add a diagram and assembly instructions for the entire advertisement, assembly accessories in accordance with the order.
Warranty
We provide a 1 to 5-year warranty for the product. The warranty also covers LED modules and electronic power supplies. Another advantage is the quick repair time, a response up to 24 hours. Unfortunately, the warranty does not cover damage caused, for example, by strong winds or hail. In a such situation we can recreate the damaged element by producing it anew.